Regrab Terms of Use

Last updated: 19 May 2026

1. Definitions

For the purposes of these Terms of Use (hereinafter, the "Terms"), the terms listed below shall have the meaning specified next to each of them:

1.1 Buyer: Registered User who purchases or intends to purchase one or more Products on the Platform. 1.2 Advertisement: Offer published by a Seller on the Platform for the sale of one or more Products. 1.3 User Content: Any information, text, image, video or other material published by Users on the Platform. 1.4 Sale Agreement: Legally binding agreement concluded between a Buyer and a Seller for the purchase of a Product, through the Platform. 1.5 Personal Data: Any information relating to an identified or identifiable natural person, pursuant to Regulation (EU) 2016/679 (GDPR). 1.6 Device: Any electronic device used to access the Platform, including computers, smartphones and tablets. 1.7 Feedback: Ratings and comments provided by a User regarding a transaction or another User. 1.8 Marketplace: The set of services and features that allow Users to publish Listings, buy and sell Products on the Platform. 1.9 Platform: The website, mobile applications and any other digital channel provided by Regrab for access to the Services. 1.10 Product: Any goods related to board sports offered for sale or purchased through the Platform. 1.11 Regrab: Regrab SRL, with operational headquarters in Italy, Cesena (FC), the company that manages and provides the Platform. 1.12 Services: All the features and services offered through the Platform, including the creation of Listings, sales management and payment options. 1.13 Transaction: Any purchase or sale transaction carried out through the Platform. 1.14 User: Any natural or legal person who uses the Platform, either as a Buyer or as a Seller. 1.15 Seller: Registered User who offers one or more Products for sale on the Platform. 1.16 Professional Seller: Seller acting in the context of their commercial, entrepreneurial, artisanal or professional activity. 1.17 Infringement: Any use of the Platform contrary to these Conditions, applicable laws or the rights of third parties. 1.18 Visitor: Any person who accesses the Platform without registering or logging in.

Regrab is currently available and usable only in some countries, mainly in Europe and surrounding areas. Over time, the service may be extended to other countries. Users are invited to check the availability in their territory via the 'Supported Countries' section of the Platform.

By creating an account, logging in, or using the Platform, you agree to these Terms. Regrab does not tolerate objectionable content, abusive users, harassment, hate speech, spam, fraud, or other harmful behavior.

2. Purpose of the Platform

2.1 Marketplace for Board Sports: Regrab is an e-commerce platform that facilitates the buying and selling of board sports items. Currently, Regrab's services are available mainly in European countries and geographically close areas. The full list of supported countries can be found in the 'Supported Countries' section of the Platform. Regrab reserves the right to expand the service in the future, including new countries not initially covered. Users accessing the platform from unsupported countries may not be able to complete transactions or use all the features.

2.2 Role of Technological Intermediary: Regrab exclusively provides a technological infrastructure that allows Users to contact each other. Regrab is in no way a contractual party to the transactions between Buyers and Sellers, nor does it intervene directly in the sale.

2.3 Disclaimer of Liability in Transactions: Regrab does not possess, hold, or transfer ownership of the Products sold through the Platform. Each transaction is concluded directly between Buyer and Seller, and Regrab does not guarantee or verify the actual execution of the Sales Contracts.

2.4 Moderation and Control over Content: Although Regrab may offer tools for managing Listings, it also moderates user content and may remove or restrict content that violates these Terms or applicable law. Listings, Products and related User Content remain under the responsibility of the respective Users, who are fully responsible for what they publish.

2.5 Non-Binding Information: Any suggestions on prices, shipping methods or other indications provided by Regrab are purely informative and non-binding. Users are required to make autonomous and informed decisions regarding their transactions.

2.6 Support and Dispute Resolution Tools: Regrab may offer tools to facilitate the resolution of disputes between Users, without however assuming the role of mediator or guarantor of the solution. Any intervention by Regrab is to be understood as technical and administrative support, without impacting on the responsibilities of the Users.

2.7 Limitations of Access and Use: Regrab reserves the right to limit access to the Platform or certain features in the event of violation of these Conditions or for technical and administrative needs.

2.8 Changes and Updates to the Services: Regrab reserves the right to modify, update, suspend or interrupt any part of the Platform or the Services at any time, with prior notice to the Users, if necessary.

3. Registration and User Account

3.1 Registration Requirements: To use some features of the Platform, you must register and create a user account. Only natural persons of legal age (18 years or the legal age in their country) and duly represented legal entities may register. Users must have the legal capacity to enter into legally binding contracts.

3.2 Registration Procedure: To register, the User must provide accurate, complete and updated information, including:

Full name or company name
Valid email address
Secure password
Any additional data requested for specific profiles (e.g. Professional Sellers)

Regrab reserves the right to request additional identification data in accordance with current legislation.

3.3 Account Management: Users are responsible for the truthfulness and updating of the data provided at the time of registration. Any significant changes (e.g. change of address, change of company data) must be communicated promptly through the "User Profile" section of the Platform.

3.4 Security Responsibility: Users are responsible for the safekeeping and confidentiality of their login credentials. In the event of theft, loss or unauthorized use of their account, the User must immediately notify Regrab via the support channels.

Regrab will not be liable for any damage or loss resulting from unauthorized access caused by the User's negligence.
Users may not share, transfer or assign their account to third parties without written authorization from Regrab.

3.5 Professional Sellers: Sellers operating in the context of their commercial or professional activity must provide additional information to ensure legal compliance, including:

VAT number or registration number at the Companies Registry
Identification documents of the owner or legal representative
Bank details for payment management

Regrab reserves the right to verify the veracity of such information and to request additional documentation.

3.6 Suspension and Cancellation of the Account: Regrab may temporarily or permanently suspend an account in the following cases:

Violation of these Terms or applicable regulations
Fraudulent or illicit use of the Platform
Maintenance of false or misleading information
Request by the User to close the account

In the event of suspension or closure of the account, Regrab will inform the User by email, specifying the reasons and methods for appealing, if applicable.

3.7 Voluntary Account Closure: The User may close his/her account at any time by opening a ticket to the Regrab Support group. In the event of closure, the User will no longer be able to access the account data or previously published Ads. Regrab reserves the right to retain the data for the time necessary to meet legal or contractual obligations.

4. Use of the Platform

4.1 User Obligations: Users undertake to use the Platform in accordance with these Conditions, applicable regulations, third party rights and the guidelines published by Regrab.

Users must ensure that the information provided on the Platform is truthful, accurate and up to date.
It is the Users' responsibility to ensure that the Products offered for sale comply with the regulations and that the descriptions are correct and not misleading.
Users are required to respect the intellectual property rights of third parties, avoiding publishing protected content without authorization.

4.2 Prohibited Behaviors: Users agree not to take the following actions:

Improper Use: Use the Platform for illegal, fraudulent or non-compliant purposes with current legislation.
Market Manipulation: Artificially influence the price of Products or interfere with the transactions of other Users.
Breach of Privacy: Collect personal data of other Users without consent or publish sensitive information.
Spam and Promotional Activities: Publish unauthorized promotional content or carry out spam activities through the Platform.
Infringement of Intellectual Property Rights: Sell counterfeit Products or use protected images, trademarks or texts without authorization.
Hostile Behaviors: Spread offensive, discriminatory, threatening or defamatory content.
Unauthorized Access: Attempting to gain unauthorized access to other Users' accounts or Regrab's internal systems.
Use of Automatic Tools: Using bots, scrapers, spiders or other tools to extract data or interfere with the Platform.
External Transactions: Concluding transactions relating to the Products outside of the Platform, circumventing the applicable fees or commissions.

4.3 Platform Security: Regrab takes measures to ensure IT security and data protection. Users undertake to:

Not to compromise the security of the system or introduce viruses, malware or malicious code.
Not to attempt to circumvent the Platform's security systems.
Collaborate with Regrab in the event of suspicious activity or security breaches.

4.4 Measures in the Event of Violation: Regrab reserves the right to take the following measures in the event of violation of these Conditions:

Temporary Suspension: Blocking of the account until the violation is resolved.
Permanent Closure: Cancellation of the account in the event of serious or repeated violations.
Reporting to the Authorities: Communication to the competent authorities in the event of illicit or potentially criminal activities.
Removal of Content: Removal of non-compliant Advertisements or content.
Request for Compensation: Legal action to recover damages caused to the Platform or to other Users.

Regrab may also remove blocked users from the affected user's feed immediately where technically feasible.

4.5 Right of Reply and Complaint: The User to whom measures have been applied may submit a complaint through the Regrab support system within 14 days of notification of the measure. Regrab will examine the complaint and provide a reasoned response within 30 days.

5. Inserting Products for Sale (Ads)

5.1 General Requirements: To publish an ad on Regrab, the User must be registered as a Seller. Ads must comply with all applicable regulations and these Conditions.

5.2 Creation of the Ad: Each ad must contain the following mandatory information:

Product Title: Clear and representative.
Price: Expressed in Euros (€), including any taxes and duties.
Terms of Sale: Details on shipping, payment methods and return policies.
Category: Select the appropriate category from those available on the Platform.

5.3 Quality and Accuracy of Ads:

Ads must be complete, truthful and up to date. Any significant changes to the Product must be made promptly.
It is forbidden to use deceptive keywords, misleading descriptions or indicate untrue conditions.
Regrab reserves the right to monitor the ads to ensure the quality of the information.

5.4 Prohibited Content: It is strictly forbidden to publish ads that contain:

Counterfeit Products: Items that violate trademarks, patents or intellectual property rights.
Illegal or Dangerous Material: Products that violate laws or regulations regarding safety.
False or Misleading Information: Including incorrect prices or untrue characteristics.
Inappropriate Images: Photos that are irrelevant, obscene or that violate the rights of third parties.
Offensive or Discriminatory Content: Texts or images that incite hatred, violence or discrimination.

5.5 Modification and Removal of Listings:

Sellers can modify or update their listings at any time.
In the event of an error, it is the Seller's responsibility to promptly correct the published data.
Regrab reserves the right to remove, obscure or suspend listings that do not comply with these Conditions or applicable regulations.

5.6 Seller's Tax and Legal Obligations:

Professional Sellers are responsible for the correct tax management and issuance of commercial documents in accordance with current legislation.
Private Sellers must clearly indicate when the product is sold for personal and non-professional purposes.
Regrab is not responsible for fulfilling the sellers' tax obligations.

5.7 Measures in the Event of Violation: In the event of violation of the rules for publishing listings, Regrab may:

Remove or obscure the offending listing.
Suspend or cancel the seller's account in the event of repeated or serious violations.
Report any violations of the law to the competent authorities.
Request compensation for any damage caused to the Platform or to other Users.

5.8 Order Confirmation and Shipping:

Once a product has been sold, the seller will receive an order confirmation by email and in his Personal Area of the Regrab profile, containing:
- Summary of the products sold
- Details of the payment made
- Shipping information
- Possible Regrab Commission
The Seller has 5 days to ship and enter the tracking code in the appropriate section of the orders page.

5.9 Receipt of Payment:

Once the product has been received, the Buyer has 48 hours to verify its compliance with the announcement. After this period of time, the affiliated Payment Company will automatically release the payment and the Seller will receive the compensation due, minus possible Regrab Commission.
The Buyer can release the payment early through the dedicated section within the order summary. In this case, the Seller will immediately receive the compensation due.
After 14 total days of management, starting from the date of shipment of the order, in the absence of disputes or declared problems, Regrab has the right to independently check the order and, if actually received, release the payment and conclude the transaction on behalf of the interested parties.

5.10 Reporting Suspicious Listings: Users can report to Regrab any listings that they consider misleading, false or non-compliant through the “Report Listing” button on the Platform. Regrab will verify the content and take appropriate measures.

6. Purchase of Products

6.1 Purchase Procedure: To purchase a product through the Platform, the buyer must follow the procedure indicated:

Product Search and Selection: The buyer can search for products using the available filters and categories.
Reading the Advertisement: It is the buyer's responsibility to carefully read the product description, the conditions of sale and the shipping details.
Purchase Confirmation: Once the product has been selected, the buyer must confirm the order by following the instructions provided by the Platform.
Conclusion of the Contract: The conclusion of the sales contract between the buyer and the seller occurs upon acceptance of the order by the seller.

6.2 Buyer Obligations:

Payments: The buyer undertakes to make the payment of the amount indicated in the advertisement, including any shipping costs and Purchase Protection.
Verification of Information: It is the buyer's responsibility to verify the accuracy of the information before completing the purchase.
Collection of the Product: If applicable, the buyer is required to collect the product at the agreed times and places.
External transactions: the Buyer and the Seller undertake not to circumvent the purchase, payment and protection system provided by the Platform for transactions originating from Listings published on Regrab. Transactions concluded outside the Platform do not benefit from the secure payment tools, assistance, traceability and support provided by Regrab. Regrab is not responsible for any losses, fraud, missed payments, products not received or disputes arising from agreements concluded outside the Platform.

6.3 Payment Methods:

Buyers can make payments using the methods available on the Platform, such as credit cards, debit cards, e-wallets and other instruments provided by the affiliated Payment Companies.
Payments are processed through authorized third parties, in compliance with current regulations on security and data protection.
Regrab does not directly store payment card data, which are managed by the integrated Payment Companies.

6.4 Order Confirmation:

At the end of the purchase process, the buyer will receive an order confirmation by email and in his/her Personal Area of the Regrab profile, containing:
Summary of the products purchased
Details of the payment made
Shipping information

6.5 Buyer Rights and Responsibilities:

Right of Withdrawal: Buyers have the right to withdraw from the contract, if applicable, within the terms established by law, except for exceptions indicated in the announcement.
Receipt of the Product: The buyer is required to verify the integrity of the product upon delivery and to report any anomalies in a clear and traceable manner within 48 hours. After 14 total days of management, starting from the date of shipment of the order, in the absence of disputes or declared problems, Regrab has the right to carry out independent checks on the order and, if actually received, to unblock the payment and conclude the transaction on behalf of the interested parties.
Dispute Resolution: In case of problems, the buyer must contact the seller through the Platform to attempt an amicable resolution.
Post-Sales Assistance: In case of disputes between buyer and seller, Regrab reserves the right to act as a mediator between buyer and seller to ensure the correct management of the problem.

6.6 Post-Purchase Problems: In case of disputes relating to the quality of the product or failure to receive it, the buyer can:

Send a report via the Platform's assistance form.
Request assistance for a possible refund or return procedure, if applicable.
Regrab reserves the right to act as a mediator between buyer and seller to ensure the correct management of the problem.

7. Payment Services

7.1 Introduction: Regrab offers users the possibility of using digital payment methods to facilitate transactions between buyers and sellers. Payments are managed through Stripe, the payment processor integrated into the Platform.

7.2 Accepted Payment Methods: The available payment methods are indicated at the time of payment on the Platform and may vary over time based on the agreements between Regrab and Stripe.

Credit and debit cards are always included among the available payment methods.
Regrab reserves the right to update the payment methods at any time, ensuring transparency through the Platform.

7.3 Payment Management and Security:

All payments are processed through Stripe, compliant with PCI-DSS security standards.
Regrab does not store payment card data, which is processed exclusively by Stripe.
Transactions are protected by cryptographic protocols to guarantee the confidentiality and integrity of the data.
Users are required to use payment methods registered to them and guarantee the veracity of the information provided.
In case of suspected fraudulent use, Regrab reserves the right to suspend the transaction and request further verification.

7.4 Charges and Commissions:

Regrab may apply payment fees for certain services or transactions, which will be clearly indicated before confirmation.

7.5 Payment Problems:

In case of a failed or rejected payment, the user will be informed via notification and will have to repeat the transaction with an alternative method.
Regrab is not responsible for delays or errors caused by Stripe or other third parties involved in the payment process.
In case of unauthorized or disputed transactions, the user must immediately contact the Platform support and Stripe.

7.6 Refunds and Chargebacks:

Refunds will be managed in accordance with the Platform's return and refund policy.
In the event of a dispute by the buyer, the Platform will evaluate the situation and, if necessary, proceed with the refund via the same method used for payment.
Unjustified chargebacks may result in the suspension of the account and the initiation of legal proceedings to recover the disputed amounts.

7.7 Limitations and Responsibilities:

Regrab does not guarantee the continuous availability of all the indicated payment methods.
Users accept that any disputes relating to the payment will be resolved with the intervention of Stripe.
Regrab is not responsible for damages resulting from unauthorized transactions or errors made by the user when entering payment data.

7.8 Fraud Protection:

Regrab adopts monitoring systems to detect and prevent fraudulent payments.
In case of suspicious transactions, the user may be contacted for additional verification.
Users who attempt to circumvent the payment system of the Platform will be subject to sanctions, including account closure and reporting to the authorities.

8. International Transactions

8.1 Introduction: Regrab allows users to make international transactions, i.e., sales and purchases between users located in different countries. Users must comply with all applicable local and international regulations, including customs, tax, and export/import regulations.

8.2 Seller Obligations: Sellers who intend to sell to users in other countries must:

Clearly indicate in product descriptions that they are available for international shipping.
Specify any additional shipping costs.
Comply with all export regulations of their country and import regulations of the destination country.
Ensure that the product is not subject to export restrictions or bans.
Provide appropriate documentation for international shipping (e.g. commercial invoice, certificate of origin, customs declaration).
Work with the buyer to resolve any customs issues.

8.3 Buyer Obligations: Buyers purchasing products from international sellers must:

Verify that the product complies with local regulations and is authorized for import.
Pay any customs duties, import taxes and customs clearance costs.
Ensure the correct shipping address and provide additional information if requested by customs authorities.
Promptly notify the seller of any delays or issues related to customs.

8.4 Customs Regulations and Duties:

International transactions may be subject to taxes, duties and other fees imposed by the authorities of the destination country.
Regrab is not responsible for the payment of such costs or for any detention of products in customs.
Users must inform themselves in advance about the customs costs and regulations of their country to avoid confusion or unexpected costs.

8.5 Geographic Limitations and Legal Restrictions:

Some products may not be shippable to certain countries due to local or international regulations (e.g. restrictions for sporting goods, particular materials, or products derived from animals).
Sellers are required to verify the legality of international shipping before accepting an order.
Regrab reserves the right to limit access to certain products for users in specific countries.

8.6 Issues related to International Transactions:

In case of disputes related to customs delays, additional costs or non-delivery, the buyer must first contact the seller through the platform.
Regrab can act as a mediator, without however assuming legal responsibility for problems related to customs regulations or unexpected costs.
In case of product returns, users must follow the procedures provided by the country of origin and the country of destination, covering the associated costs.

8.7 Language and Documentation:

Users agree that shipping documents and communications between seller and buyer may be written in the primary language of the seller or buyer's country.
Regrab is not responsible for translation errors or misunderstandings resulting from the language used in international transactions.

9. Returns, Refunds and Disputes

Regrab is not a party to the Sale and Purchase Agreement concluded between the Buyer and the Seller and does not directly manage returns and refunds on behalf of the parties, except as provided by the secure payment, purchase protection, assistance and dispute management features available on the Platform.

The Buyer is required to check the Product received within the time limits indicated on the Platform and to report any issues clearly and traceably through the tools made available by Regrab.

Once the transaction has been completed, the Product has been received and the payment has been released to the Seller, any subsequent disputes must be handled directly between the Buyer and the Seller, except where otherwise provided by applicable law or specific Platform policies.

Regrab recommends that Users always use the Platform’s internal messaging system, in order to keep communications traceable and useful in the event of assistance or a dispute.

Regrab may provide technical and administrative support in the management of disputes, but does not act as a contractual party, product guarantor or final party responsible for the outcome of the sale, except as mandatorily required by law.

10. User Content and Intellectual Property

10.1 Rights in User Generated Content: Users retain ownership of the content they post on the Platform, including text, images, videos and other materials (hereinafter, "User Content").

By posting content on Regrab, you represent that you own all necessary rights or have obtained the necessary authorizations to post such content.
You warrant that the content does not violate the rights of third parties, including copyright, trademark, patent, trade secret or other intellectual property rights.

10.2 License Granted to Regrab: By uploading or posting content to the Platform, you grant Regrab a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to:

Use, host, store, reproduce, modify, create derivative works from, communicate, publish, publicly perform, publicly display and distribute such content.
This license is intended exclusively for the management of the Platform and the promotion of Regrab's services, without this implying the transfer of copyright to the company.
The license granted ceases when the user removes their content from the Platform, except for content already shared with other users and no longer under the direct control of the user.

10.3 Prohibitions and Prohibited Content: It is prohibited to publish on the Platform content that:

Violates the intellectual property rights of third parties.
Contains copyrighted material without authorization.
Promotes illegal, defamatory, violent, discriminatory or otherwise harmful activities.
Uses images, trademarks or logos without the consent of the owners.
Disseminates personal or sensitive data of third parties without authorization.
Contains viruses, malware or other harmful codes.
Is abusive, harassing, hateful, fraudulent, obscene, threatening, or otherwise objectionable.

10.4 Infringement of Intellectual Property Rights:

If a user believes that content published by another user infringes their intellectual property rights, they can send a report to Regrab via the appropriate form on the Platform.
The report must include:
Identification data of the complainant.
Detailed description of the disputed content.
Proof of ownership of the infringed rights.
Declaration of good faith on the veracity of the report.
Regrab reserves the right to remove or obscure the reported content and to suspend the account of the responsible user in the event of proven infringements.

10.5 Removal of Content and Complaints:

Regrab reserves the right to remove content that violates these Terms or that is the subject of legitimate complaints from third parties.
Users who believe the removal of their content is unfair can submit a complaint via the support form, providing additional documentation to support their position.
Regrab will evaluate the complaint and provide a response within 30 business days.

10.6 Consequences of Violation:

In the event of a violation of intellectual property rights, Regrab reserves the right to:
Immediately remove the content in question.
Suspend or terminate the account of the responsible user.
Report the user to the competent authorities, if there are grounds for legal action.
The user acknowledges that he or she is solely responsible for any claims, damages or losses resulting from the publication of unauthorized content.
Regrab assumes no liability for violations committed by users, however it reserves the right to take action against those who violate the rights of third parties.

11. Reporting Content and Moderation

11.1 Introduction: Regrab is committed to ensuring a safe and respectful environment on the Platform. For this reason, it provides tools to report content deemed to be illegal, inappropriate or not compliant with these Terms.

Regrab moderates reports and may take action on its own when it identifies harmful behavior or content.
Moderation is carried out according to the principles of fairness, transparency and compliance with applicable regulations.

11.2 Reporting Problem Content: Users can report problematic content via the “Report” function available on each ad or user profile.

The report must include:
Reason for the report (illegal content, infringement of intellectual property, offensive language, etc.).
Description of the problem encountered.
Any evidence (screenshots, links or detailed descriptions).
Reports can be anonymous, but in the event of a claim for intellectual property infringement, the user must provide their identification data.
Regrab reserves the right to request additional information to complete the analysis of the case.

Reports are reviewed and acted on within 24 hours.

11.3 Review and Evaluation Criteria:

Reports are evaluated by the moderation team within 24 hours.
Content is reviewed based on:
Compliance with these Terms of Use.
Compliance with applicable laws (e.g. copyright, defamation, data protection).
Violation of third party rights or offensive behavior.
Regrab uses a balanced approach, considering the context, intentionality and impact of the reported content.

11.4 Actions Consequent to the Report: In the event of content deemed non-compliant, Regrab may:

Remove or obscure the content: In the event of obvious infringement.
Temporarily suspend the account: If the content seriously violates these Terms.
Permanently close the account: In case of repeated or particularly serious violations.
Report the user to the competent authorities: If the content violates criminal laws or represents a danger to other users.
Notification to the User: In case of removal of the content, the responsible user will receive a notification with the reason for the removal and possible corrective actions.
Block abusive users: Blocked users are removed from the affected user's feed and access path as soon as technically feasible.

If a report involves objectionable content or abusive behavior, Regrab may remove the content, limit access, or eject the responsible user from the Platform.

11.5 Right of Reply and Contestation:

The user who believes the removal of their content is unjustified can submit a complaint via the support form, providing any additional evidence or documentation.
Regrab will review the request within 24 hours and communicate the outcome via email when required.
In case of a positive outcome for the user, the content will be restored without consequences on the profile.

11.6 Times and Methods of Complaints Management:

Each complaint will be examined impartially, evaluating the data provided and the applicable contexts.
The final decision will be communicated by email and will be final, without prejudice to the user's right to contact the competent authorities in the event of a dispute over the decision.
Regrab reserves the right to archive complaints for possible future verifications.

12. Fees and Commissions

12.1 Introduction: Using the Regrab Platform may result in fees and commissions being charged based on the services used and the type of transaction.

Regrab is committed to ensuring transparency on the applicable fees, which will always be visible before the transaction is concluded.
Fees may vary based on the user category (buyer, private or professional seller), the type of product and the subscription plan chosen.

12.2 Fees Details:

To view the complete list of applicable fees and commissions, users can consult the dedicated page “Fees and Commissions” available on the official Regrab website.
The page includes:
Commissions on sales.
Secure payment costs.
Fees for additional services and subscription plans.
Any additional or promotional costs.
The page is constantly updated to reflect any changes or new offers.

12.3 Buyer Fees:

Buyers may incur secure payment and shipping fees, which are clearly indicated at the time of purchase.
Secure payment fees are non-refundable, as they constitute a guarantee for the transaction itself.

12.4 Payment Methods and Times:

Fees and commissions are automatically charged at the time of transaction via the selected payment method (Stripe).
Regrab may offer different payment methods for subscriptions and additional services, including direct debit or automatic bank transfer.

12.5 Changes to Fees:

Regrab reserves the right to change fees and commissions at any time.
Users will be notified via email and notification on the Platform with at least 30 days' notice.
Changes only apply to transactions made after the new fees come into effect.

12.6 Failure to Pay and Consequences:

In the event of failure to pay the fees due, Regrab reserves the right to:
Temporarily suspend the account until the outstanding balance is settled.
Charge any additional costs for debt collection management.
Terminate the contract and close the account in the event of repeated non-compliance.
The balance of outstanding fees must be paid within 15 days of notification of the failure to pay.

13. Limitation of Liability

13.1 Introduction: The use of the Regrab Platform is under the sole responsibility of the user.

Regrab provides its services "as is" and "as available", without warranties of any kind, express or implied.
To the extent permitted by law, Regrab excludes any liability arising from malfunctions, interruptions or technical problems of the Platform.

13.2 Disclaimer of Warranty:

Regrab does not guarantee that the services offered are free from errors, viruses, malware or other harmful elements.
There is no guarantee that the contents of the Platform are always accurate, complete or up to date.
Regrab does not guarantee the quality, safety, legality or accuracy of the products sold by users through the Platform.
Users acknowledge that the use of the Platform and related services is at their own risk.

13.3 Liability for Interruptions and Malfunctions:

Regrab is committed to keeping the Platform functioning and accessible. However, it is not responsible for temporary interruptions, suspensions or malfunctions due to:
Technical problems or scheduled maintenance.
Cyber attacks, viruses or other security threats.
Force majeure, such as natural disasters, terrorist acts, strikes or infrastructure failures.
Regrab is not responsible for any economic losses resulting from the interruption of services.

13.4 Responsibility for Transactions between Users:

Regrab does not participate in transactions between sellers and buyers, limiting itself to providing a technological intermediation platform.
Regrab does not guarantee the successful outcome of transactions, nor the quality, safety or legality of the products offered.
Users acknowledge that any disputes between sellers and buyers must be resolved directly between the parties.
In the event of disputes, Regrab can provide support through the assistance function, but is not obliged to intervene or resolve the conflict.

13.5 Limitation of Liability for Indirect or Incidental Damages:

To the extent permitted by law, Regrab will not be liable for indirect, incidental, consequential or punitive damages, including but not limited to:
Lost profits, revenue or data.
Damage to the image or reputation of the company.
Legal costs or expenses related to the management of claims.
Even in the event of proven liability, the compensation cannot exceed the amount of fees paid by the user in the 12 months preceding the damaging event.

13.6 Legal Exclusions and Limitations:

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities.
In such cases, the exclusions indicated in this section may not apply to the user, limited to the minimum required by law.
In the event of a conflict between these Terms and mandatory provisions of law, the latter prevail.

13.7 User Indemnity:

You agree to indemnify and hold Regrab harmless from any claims, damages or losses arising from your improper use of the Platform or violation of these Terms.
This also includes any claims for compensation from third parties due to content posted by you or transactions not concluded correctly.

14. Indemnity and Indemnity

14.1 Introduction: You agree to indemnify and hold Regrab, its representatives, employees, collaborators and partners harmless from any claims, lawsuits, damages, losses or expenses (including legal fees) arising from your improper use of the Platform or violation of these Terms.

The indemnity also applies in cases where you violate the rights of third parties, applicable laws or regulations through the use of the Platform.

14.2 User Indemnity Obligations: You agree to fully indemnify Regrab in the event of:

Violation of these Terms of Use, including unlawful use of the Platform.
Violation of third party intellectual property rights, such as trademarks, copyrights or patents.
Publication of inappropriate, false or harmful content.
Transactions not concluded correctly or contested by other users.
Damage resulting from non-compliant, defective or safety-related products.
Fraudulent use of the Platform or attempts to circumvent payment systems.
Violation of local, national or international regulations relating to the sale and distribution of products.

14.3 Scope and Limits of the Indemnity:

The indemnity covers all legal and administrative costs incurred by Regrab for the management of disputes arising from the user's actions.
Regrab reserves the right to assume its own legal defense, at its own expense, in any dispute that may involve the obligation of indemnity by the user.
In such cases, the user undertakes to cooperate fully with Regrab in preparing the defense.

14.4 Procedure in the event of a complaint or request for compensation:

In the event of a complaint filed by third parties against Regrab for acts attributable to the user, the latter will be promptly informed via the contact details provided at the time of registration.
The user must:
Provide all the information necessary to evaluate the complaint.
Respond promptly to requests for additional documentation.
Actively participate in the resolution of the dispute.
If the user does not comply with these indications, Regrab may proceed independently and recover the costs incurred from the user.

14.5 Regrab's Rights in the Event of Violation:

Regrab reserves the right to suspend or close the account of any user who has violated these Terms or caused damage to the Platform or other users.
Regrab may take legal action to recover any economic or moral damages suffered.
In the event of repeated or particularly serious behavior, the user may be reported to the competent authorities.

14.6 Indemnity in the Event of Damage to Third Parties:

If another user, an authority or a third party submits a claim for compensation due to an action attributable to the user, the latter is required to compensate for any damage or cost incurred by Regrab, including the costs of managing the dispute.
Regrab reserves the right to ask the user to reimburse any compensation sums paid to third parties, including as a settlement, where there are well-founded reasons to recognize the right to compensation.

15. Dispute Resolution

15.1 Introduction: Regrab is committed to facilitating the amicable resolution of disputes arising from the use of the Platform and related services.

In the event of a disagreement between users or between a user and Regrab, it is recommended to use the internal dispute resolution channels before taking legal action.

15.2 Amicable Resolution via Platform:

Users are encouraged to resolve any disputes directly between themselves using the internal messaging system of the Platform.
In the event of a failure to reach an agreement, the user can contact customer support via the “Support” form available in the profile.
Regrab is committed to mediating between the parties, proposing alternative solutions and encouraging an agreement.
Internal mediation is not binding and aims to achieve a quick and mutually satisfactory resolution.

15.3 Recourse to ADR (Alternative Dispute Resolution) Systems:

In the event of failure of amicable resolution, the parties may resort to alternative dispute resolution (ADR) systems, such as mediation or arbitration.
Users may refer to the ODR (Online Dispute Resolution) platform of the European Commission for online dispute resolution: Link to the ODR platform
The use of alternative methods is voluntary and does not replace the right to take legal action.
Participation in an ADR procedure does not limit the users' right to appeal to the competent judicial authority at a later time.

15.4 Jurisdiction and Competent Court:

These Conditions and any dispute arising from the use of the Platform are governed by Italian law.
Unless otherwise provided by law, the exclusive jurisdiction for the resolution of disputes will be the Court of Milan.
If you are a consumer residing in another Member State of the European Union, you may bring your dispute before the courts of your place of residence.

15.5 Mediation and Arbitration Clause (Optional):

As an alternative to legal proceedings, the parties may agree to resolve the dispute through arbitration administered by an authorized mediation body.
The choice of the arbitrator and the place of arbitration will be agreed upon by the parties, who undertake to respect the final decision.
The arbitration procedure is confidential and binding, and the arbitrator's decision will be final and unappealable, except in cases provided for by law.

16. Personal Data Protection, Privacy and Tracking

16.1 Separate Privacy Policy

Regrab processes Users’ Personal Data in accordance with Regulation (EU) 2016/679 (“GDPR”) and any other applicable data protection laws.

The full details on how Personal Data is collected, used, stored, shared and protected are described in Regrab’s Privacy Policy, available on the Platform. The Privacy Policy is a separate document from these Terms and should be reviewed by the User before using the Services.

Use of the Platform does not imply general consent to the processing of Personal Data. Regrab processes Personal Data only where there is a valid legal basis, including, depending on the case, performance of a contract, compliance with legal obligations, Regrab’s legitimate interest, or the User’s consent where required.

16.2 Categories of Data Processed

To provide the Services, Regrab may process, by way of example:

registration and identification data, such as first name, last name, email address, phone number, billing or shipping address and account-related data;
data relating to the use of the Platform, such as listings published, saved products, searches performed, interactions with the Platform, messages exchanged through internal systems, feedback, orders, purchases and sales;
technical data, such as IP address, technical device identifiers, operating system, access logs, crash data, security data and data relating to the operation of the application or website;
payment and transaction data, to the extent necessary to manage orders, fees, refunds, fraud prevention and tax and accounting obligations.

Regrab does not directly store full payment card details. Payments are processed through authorised third-party providers, such as Stripe, in accordance with their respective terms and privacy policies.

16.3 Purposes of Processing

Personal Data may be processed for the following purposes:

creating, managing and protecting the User’s account;
enabling the publication of listings, the purchase and sale of products, and the management of orders, shipping, payments and any disputes;
providing customer support and operational communications relating to the account, orders, security and use of the Platform;
preventing fraud, abuse, unauthorised access, breaches of the Terms and unlawful activities;
complying with legal, tax, accounting, regulatory obligations or requests from competent authorities;
improving the quality, security, performance and usability of the Platform;
sending promotional communications or newsletters, where permitted by law or subject to the User’s consent where required.

16.4 Analytics, Security and Service Improvement

Regrab may use technical data and Platform usage data to analyse the operation of the Services, fix errors, prevent fraud, measure performance, understand how features are used and improve the User experience.

Unless otherwise stated in the Privacy Policy, such data is used for internal purposes related to operation, security, analytics and service improvement, and not to track the User across third-party apps, websites or services.

16.5 Advertising, Marketing and Tracking

Regrab may carry out marketing activities relating to its Services, in compliance with applicable law and the preferences expressed by the User.

Unless the User has given separate explicit consent and unless otherwise stated in the Privacy Policy, Regrab does not sell Users’ Personal Data and does not share it with third parties for cross-app or cross-site advertising tracking purposes.

If Regrab introduces features, technologies, SDKs or advertising partners that involve tracking of the User under the rules applicable to mobile platforms, including Apple’s App Tracking Transparency framework for iOS devices, Regrab will request the User’s prior consent, where required, before enabling such processing.

Refusal of consent to tracking will not prevent the User from using the core functionalities of the Platform, except for any features that strictly depend on such consent.

Regrab may share Personal Data with third-party providers that support the delivery of the Services, such as payment providers, hosting providers, technical infrastructure providers, analytics providers, customer support providers, security providers, anti-fraud systems, operational communication services and logistics services.

Such parties process data under Regrab’s instructions or as independent data controllers, where applicable, and only to the extent necessary to perform the services entrusted to them.

Regrab does not authorise its providers to use Users’ Personal Data for their own purposes that are incompatible with those described in the Privacy Policy.

16.7 Data Retention

Personal Data is retained for the time necessary to achieve the purposes for which it was collected, including account management, transactions, security, disputes and legal, tax and accounting obligations.

At the end of the applicable retention period, the data is deleted, anonymised or aggregated in a way that does not allow the User to be identified, unless further retention is required or permitted by law.

16.8 User Rights

Within the limits provided by applicable law, the User may exercise the rights of access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent, where the processing is based on consent.

Requests relating to the protection of Personal Data may be sent to:

[email protected]

The User also has the right to lodge a complaint with the competent supervisory authority, including the Italian Data Protection Authority.

16.9 Updates

Regrab may update the Privacy Policy and this section to reflect regulatory, technical, organisational or functional changes to the Platform. In the event of material changes, Regrab will inform Users through the Platform, by email or by other appropriate means.

17. Duration and Termination of the Contract

17.1 Introduction: The contract between you and Regrab comes into force upon registration on the Platform and remains valid until the account is closed, unless terminated earlier.

By using the Platform, you accept these Conditions for the entire duration of the contractual relationship.

17.2 Termination Methods by the User:

Users may terminate the contractual relationship at any time by closing their account using the appropriate function available in the user profile.
Closing the account entails the loss of access to the Platform services and transaction history.
Before closing the account, the user is required to:
Complete all pending transactions.
Settle any fees or costs owed to Regrab.
Download any personal data or tax documentation.
Closing the account is final and cannot be reversed.

17.3 Suspension and Termination by Regrab:

Regrab reserves the right to suspend or terminate the contract at any time, with or without notice, in the following cases:
Violation of these Terms or applicable regulations.
Fraudulent or suspicious activity attributable to the account.
Improper use of the Platform or illegal behavior.
Failure to pay fees and commissions due.
In the event of suspension, the user will receive an email notification containing the reasons and any corrective actions to be taken.
If the suspension is not resolved within 30 days, Regrab may proceed to permanently close the account.

17.4 Consequences of Termination of the Agreement:

Upon termination of the account, the user will lose access to all the features of the Platform, including published data and content.
Any residual credits, unpaid commissions or debts to other users must be settled before permanent closure.
Regrab reserves the right to retain the user's data for the time necessary to:
Resolve any pending disputes.
Comply with legal and tax obligations.
Maintain documentation for security and fraud prevention purposes.

17.5 Withdrawal for Consumer Users:

Users who act as consumers may exercise the right of withdrawal within 14 days of registration without any penalty, except for the costs incurred for services already provided.
To exercise the right of withdrawal, the user must send a written communication via the form available in the “Assistance” section of the Platform.
Once the withdrawal request has been processed, Regrab will close the account and remove personal data within the limits established by law.

17.6 Effects of Termination on User Content:

Upon termination of the contract, the contents published by the user may remain visible if already shared or used in public contexts (e.g. reviews or announcements).
Regrab is not required to return the contents published or archived after the account is closed.
The user is invited to save his/her data before proceeding with the closure request.

18. Changes to the Conditions

18.1 Introduction: Regrab reserves the right to periodically modify these Terms of Use to adapt them to:

Legislative or regulatory changes.
Technological developments of the Platform.
New features or services offered.
Changes in company policies.

18.2 Right to Update:

Changes made to these Conditions will always be published on the Platform and made available to users before they come into force.
Regrab guarantees that all changes are clear, transparent and easily understandable.
New versions of the Conditions will completely replace the previous ones.

18.3 Methods of Notification of Changes:

Users will be informed of changes via:
Notification on their Regrab account.
Email sent to the registration address.
The communication will be made with a minimum notice of 30 days from the date of entry into force of the new conditions, except for urgent changes required by law.
During the notice period, the previous Conditions will continue to be applicable.

18.4 Acceptance and Rejection of the New Conditions:

Continued use of the Platform after the entry into force of the new Conditions will be considered as implicit acceptance of the same.
If the user does not accept the proposed changes, he/she may:
Communicate the refusal via the contact form in the "Support" section.
Close his/her account before the date of entry into force of the new Conditions.
In case of refusal, the user will no longer be able to access the Platform after the entry into force of the new Conditions.

18.5 Consequences of Refusal of the Changes:

Closing the account by the user entails the termination of the contract with Regrab, with consequent loss of access to the services and associated data.
In case of pending transactions at the time of closure, the user is required to complete them before the definitive deactivation.
If the user does not communicate the refusal within the indicated deadline, the new Conditions will be considered accepted.

18.6 Exceptions and Urgent Changes:

In case of changes necessary to comply with legal or regulatory obligations, Regrab may immediately update the Conditions without prior notice.
In such cases, users will be informed promptly and will still have the right to withdraw from the contract if they do not accept the changes.

19. General Provisions

19.1 Introduction: These general provisions regulate the interpretation and application of the Conditions of Use of the Regrab Platform.

If one or more clauses of these Conditions are deemed invalid, void or unenforceable by a competent court, the parties agree that this will not affect the validity of the remaining clauses.
In such case, the invalid clause will be replaced with a valid legal provision that comes closest to the original intent.

19.2 Validity of Clauses:

If any provision of these Conditions is found to be void or ineffective, it will not invalidate the entire agreement.
The remaining clauses will continue to be fully valid and effective.
Regrab's waiver of a provision will not constitute a waiver of any other provisions or rights.

19.3 Assignment of the Contract:

Regrab reserves the right to assign this contract, in whole or in part, to third parties, without the prior consent of the user, while still guaranteeing compliance with the agreed conditions.
The user may not assign their rights and obligations arising from these Conditions without the written consent of Regrab.
Any changes in the ownership of the Platform will not affect the rights and obligations of the user, which will be guaranteed even in the event of transfer to third parties.

19.4 Communications between the Parties:

All communications between the user and Regrab will take place via the tools made available on the Platform or via the email address registered by the user.
Communications sent via email are considered received at the time of sending, except in the case of delivery error.
Regrab is not responsible for failure to receive communications due to errors by the user in updating their contact details.

19.5 Interpretation of Clauses:

The titles of the chapters and sections of these Terms are provided for convenience of reference only and will not affect the interpretation of the clauses.
In the event of a conflict between different language versions of the Terms, the Italian language version will always prevail.

19.6 Prevalence of the Italian Language Text:

These Terms are drafted in the Italian language.
Any translations into other languages are provided solely for the convenience of the user.
In the event of a discrepancy between the Italian version and the translated version, the Italian language text will prevail.

19.7 Geographical Area

The use of the Platform is reserved for users located in the countries currently supported by Regrab. Any use outside these areas is unauthorized and may result in the suspension or termination of the account. Regrab reserves the right to periodically update the list of supported countries, notifying users via the Platform.

19.8 Complete Agreement:

These Terms constitute the entire agreement between you and Regrab in relation to the use of the Platform and supersede any prior understandings or agreements, whether oral or written.
No amendment or addition will be considered valid unless it is in writing and accepted by both parties.

19.9 Force Majeure:

Regrab will not be liable for failure to fulfill its obligations due to force majeure events, such as natural disasters, strikes, cyber attacks, wars, pandemics or other circumstances beyond the reasonable control of the company.
In such cases, Regrab undertakes to promptly inform users and restore the service as soon as possible.

20. Contact

20.1 Introduction: Regrab provides various communication channels to provide assistance and respond to questions, complaints or requests for information from users.

You can contact Regrab at any time via the channels indicated below.
To ensure prompt and efficient handling of requests, it is recommended to use the appropriate channel based on the nature of the communication.

20.2 Main Contact Channels:

General Email: For general information and non-urgent requests:
[email protected]
Customer Support: For technical support, issues with listings, transactions or use of the Platform:
[email protected]
Privacy and Personal Data: To exercise your rights related to the protection of personal data:
[email protected]
Legal Matters: For formal communications, legal requests or reports of violations of the conditions:
[email protected]

20.3 Customer Support:

Regrab provides support through the Help Center, accessible from the Platform, where users can find answers to frequently asked questions (FAQ) and submit tickets for specific issues.
Response hours:
Monday - Friday: 9:00 - 18:00
Saturday - Sunday: Closed
Estimated response time: within 48 business hours.
In case of urgent technical issues, you can use the "Quick Support" form available in your user profile.

20.4 Legal Contacts:

Users may send formal communications or complaints regarding violations of these Terms by email to [email protected].
Communications must include:
User identification data.
Detailed description of the issue.
Supporting documentation (if applicable).
Regrab undertakes to respond within 30 business days of receiving the request.

20.5 Response Times and Management of Requests:

Regrab undertakes to respond to user requests as quickly as possible, ensuring transparency and professionalism in the management of communications.
In the event of a high number of requests, response times may vary. Users will be informed in the event of significant delays.
For urgent requests, it is recommended to use the rapid support channel available on the Platform.

20.6 Updates and Changes to Contacts:

Regrab reserves the right to periodically update the contact channels.
Any changes will be communicated via notification on the Platform and via email to registered users.
Users are invited to periodically consult the "Contacts" section to check for any updates.